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Digital patient engagement at scale

Redefining Patient Engagement Through Data.

For Abbott, Loymark helped digitalize patient programs through integrated platforms, intuitive UX, real-time data, and ongoing support—creating more personalized engagement and stronger program performance.

Client
Abbott
Industry
Healthcare · Pharma
Services
Digital Platforms
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Open laptop on wooden desk displaying a healthcare website login page, with interest area options for nervous system, female health, respiratory system, and cardiology. To the right, books about medicine and a potted succulent. To the left, a pen holder with pens and a notebook with handwritten notes. In the background, a framed medical degree on the wall and a bookshelf filled with books.

01 / THE CHALLENGE

Patient Programs Needed a More Connected Model.

Abbott needed to elevate its patient program with a digital experience that was easier to use, better integrated, and built for scale. The challenge was to connect platforms, content, data, and support into a more efficient engagement model for patients.

The Core Question

How could Abbott turn patient programs into more connected, personalized, and scalable digital experiences?

Two smartphones on a dark gray surface displaying Spanish-language apps for community engagement, points, and product recommendations.
Person holding a tablet showing the Abbott website with a banner about biowearable technology at CES, and smaller images of children and health-related activities below.
A doctor and a patient are sitting at a table in a medical office, looking at an iPad and smiling. The doctor is pointing at the iPad screen.

02 / THE SOLUTION

From Program to Digital Engagement.

We integrated vendor data into a standardized ecosystem, automated critical workflows, and created real-time dashboards that enabled cross-partner collaboration. What began as a reporting initiative became a scalable operating model for vendor governance and decision-making.

The Big Idea

At Loymark we designed and built a connected digital ecosystem with UX/UI, web, app, platform development, APIs, CMS implementation, quality control, and ongoing support, creating a stronger foundation for patient engagement.

A doctor showing a woman a tablet with a healthcare program login page.
A wooden desk with a laptop, tablet, and smartphones displaying various websites and apps, with a small potted succulent plant and a window in the background.
A healthcare professional discussing a patient care program with an elderly couple in an office, holding a tablet showing a map and options, with brochures and a bowl of fruit on the table.

03 / THE RESULTS

A digital model that improved patient experience, efficiency, quality, and support.

Enhanced patient experience
A more engaging, intuitive digital experience that improved how patients interact with the program.
Operational efficiency
Streamlined processes and a robust solution architecture that improved day-to-day performance.
Quality & sustained support
Consistent quality standards plus ongoing maintenance keeping the program effective over time.

⏎ BACK TO HOMEPAGE

The right patient engagement strategy drives trust, adherence, and improved care.

Let´s design the future of customer engagement and start building a smarter, data-driven growth engine.

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